Orders Shipped 1-2 Weeks Before Event Date.



We offer a regular and express postal service for our products.  Our goods are shipped with highly reputable postal services, Australia Post.

Please ensure that when you select your shipping method that you do so appropriately.

We require a minimum of two weeks’ notice for production of our products

We are based in Reginal Victoria 3315 and ship across Australia.  Shipping to other States/Territories can be anywhere from 1 – 8 business days, depending on your location for regular post.  For regional areas, regular post can take 3 – 10 business days.

We aim to ship our goods as soon as they are ready. During peak times we can ship orders anywhere from 1 – 2 weeks before your due date. When your order is shipped, you will receive an email notification from us and a tracking number for your reference.

For orders that are sent one week prior to the event date, we ship using an express post service.


Due to our products being personalised, we do not accept returns/refunds for change in mind purchases or exchanges.

For all other replacement, return or refund requests, these are handled in accordance with the consumer guarantee and as such will be assessed by us accordingly. 

Please refer to ‘Damaged / faulty good's below for further information.


All cancellations must be within 72 hours of placing your order.  For any cancellations after 72 hours, you will forfeit 50% of total cost of your order. For all cancellations, if we have commenced working on your order or for those who have ordered personalised keepsake candles and we have sent you a print work draft, then you will forfeit 50% of the total cost of your order.  If your order has been completed in full, you will forfeit 100% of the total cost of your order.


Any claim for damaged or faulty goods is assessed in accordance with the consumer guarantee.

We require photographic proof immediately if your products arrived damaged during transit as well as an explanation as to what the damage is. 

If we review your submission and agree the product has been damaged during transit, we will offer a replacement or refund of your purchase. Please note that in accordance with consumer protection law, to obtain a replacement, you the consumer are required to return your order to us first.  It is upon the receipt of the returned goods that we will then send you a replacement of your product, if this has been agreed to by us.

If we agree to a replacement, we will reimburse our customers for the cost of your return shipping, to an agreed reasonable cost only and will not exceed the cost of what you paid Little Indie Designs for shipping when you placed your order.  Evidence by way of Tax Invoice is required to claim your reimbursement from us. 

If no evidence is provided to support your postage cost, no reimbursement is payable.

For all faulty goods, we require photographic evidence of the faulty good. We will happily replace any faulty goods, if they are deemed faulty by us and a submission is made within three calendar days of your receipt of our products. No items will be deemed faulty if the reason for the fault is you have not followed our care instructions for your product. 

If you have a faulty product, please submit your claim via email. Within this submission, please include a photo of the product, a detailed description of why you deem it faulty. 

We will review your submission and provide a response within three business days.


For all orders for personalised boxes, bags & candles, we do offer design drafts which we will emailed to you.

Design Drafts are sent between Monday - Thursday of every week, If our workload is high, design drafts will be triaged based on the due date. ( Date of your event)

Please ensure that you review your design draft carefully. I create design drafts in high volume and human error can occur.

Please ensure you check all spelling and dates to ensure they are correct. 

Once you are happy that everything as per your design draft is correct, you will be required to provide your approval to proceed with creating your order. 


If we do not hear from you within 48 hours of emailing you the design draft, your design draft is deemed ‘approved’ and we will go ahead and create your order. 


Once you have approved your design draft, no changes can be made. No replacement or refund on your product will be offered if your design draft was approved by you, or deemed approved and upon receipt of your order there is an error.


As these are handmade products, slight imperfections may be present. All care is taken to minimise any imperfections however, if any they should not be confused as a faulty product.



We pride ourselves on making high quality hand made goods. A lot of love and care goes into each item we create. 

We guarantee you will receive a high quality product, as advertised, and one that you will love and cherish. 

If you are not happy with your product, then we welcome this feedback and will work with our customers to see how we can ensure customer satisfaction

We provide a guarantee that all orders will arrive in time for your event.




All orders are processed within 4-8 weeks of receiving your approval email. 

It is important to understand that our business operates under a made-to-order service and we receive high volumes of orders each week.  For this reason, we triage our orders based on when the event is due to ensure a smooth process.

Please ensure that if you would like your product by a certain date that this information is provided to us at the time you place your order.